LCNB features Debit Mastercard®
Reduce your need for checks by using your LCNB National Bank Debit Mastercard®. You have the security of knowing that Mastercard® provides you with benefits like insurance and retail protection services as detailed in the Benefit Guides below. Your card also features Zero Liability for any unauthorized transactions.
To file a claim or contact the Mastercard® Assistance Center:
800-627-1372 or en Español, 800-633-4466.
MoneyPass Surcharge- Free ATM Network
LCNB has partnered with MoneyPass® to provide you with a surcharge-free nationwide ATM Network. You can find a MoneyPass ATM throughout the US by downloading the MoneyPass app, visiting www.moneypass.com, or through the locations option in the LCNB Mobile app. Be sure to always look for the MoneyPass® logo when using a selected ATM and if you ever encounter a screen that presents you with a surcharge, the ATM may no longer be part of the MoneyPass® Network.
Lost/Stolen Debit Cards, or Reporting Fraud
If your debit card is lost or stolen, call LCNB at 1-800-344-BANK and speak with a representative to have the card deactivated and potentially replaced. Or, if you have previously downloaded the CardValet App (read below) you can deactivate your card immediately and then reactivate the card if it is found. If you believe your card is permanently lost and need to request a replacement card, please call LCNB National Bank.
If you see suspicious transactions on your debit card, please also call 1-800-344-BANK at any time day or night.
Card Control with the CardValet App
Get the mobile app that lets you control debit card usage and spending on the go. CardValet allows you to:
- Turn your debit card on and off
- Establish transaction controls for dollar amount limits, merchant categories and geographic locations (please consult with your mobile provider regarding any fees to use your location settings).
- Receive alerts when your debit card is used, approved or exceeds the transaction controls set by you
- Stay informed of potential fraud with alerts on attempted, declined transactions
- Get real-time balances for your accounts
LCNB has partnered with Fiserv to bring this mobile service to our debit card clients.
Apple Pay®, Google Pay®, Samsung Pay®
You may use your LCNB National Bank Debit Mastercard® with any of the above mobile payment methods. Simply add your card to your mobile wallet for ease of use at any merchant that accepts Apple Pay®, Google Pay® or Samsung Pay®. Enrollment is required which may involve contacting LCNB National Bank at 1-800-344-BANK for verification and enablement of your mobile device.
Fraud and Identity Theft
While debit cards are a secure way to purchase goods and obtain cash, there are of course instances of fraud. To learn more about protecting yourself and what to do in case of suspected fraud, visit our Education & Awareness page.